Doctor Appointment Gledswood Hills – Information
What to bring to your appointment
New and current patients – Please remember to bring to your appointment:
- New patients – Please arrive early to fill in a new patient and medical history form
- Your valid Medicare, DVA, Seniors or Concession Card
- A list of any medications or allergies or recent test results
- Overseas visitors welcome – Fees apply. Claim insurance refund through your provider.
This information allows our staff to better asses your medical needs and provide you with the most appropriate medical advice and treatment.
Longer appointments may be required if are a new patient, require a pap smear, an immunisation, mental health consultation or an incision.
To book an appointment:
To book an appointment please call during our opening hours or book online 24/7:
Please note – Every effort will be made to accommodate your preferred time and doctor.
Emergencies will be prioritised and our reception team will attempt to contact you if there is a delay to your appointment.
Opening Hours
For after hours medical care call 13SICK (13 74 25) or contact the after-hours GP helpline
on 1800 022 222.
Fee Information
Gap Fees
Why is a GAP fee being introduced to some appointments: Medicare is a public health insurance scheme. The rebates provided to you via Medicare are a subsidy toward the payment of your doctor’s appointment (they don’t cover the total cost of your appointment).
To maintain a high-quality healthcare service for all our patients and attract the very best Specialist General Practitioners, we have made the decision to move to “mixed billing” as recommended by Royal Australian College of General Practitioners and Australian Medical Association.
Gap Fees – How they work
The total cost of your appointment will depend on the amount of time spent with your General Practitioner (GP). If the time required to discuss your medical issues is longer than a standard appointment, a long consult will be charged. Your out-of-pocket expense however will remain the same, just the upfront payment will be higher.
The payment process works as follows:
- You pay the total amount (as outlined in the total fee column).
- We then process your Medicare rebate (this is the money that you can claim back from Medicare). This is done immediately onto a physical debit card.
Please note – We are unable to process rebates for mobile phone tap-and-pay and credit cards. If you do not have a physical debit card, you will be provided a receipt for which you can make the claim online or we are able to submit the claim online for you as long as you have current bank details lodged with Medicare.
Mixed Billing
Mixed billing is referred to when an out of pocket (Gap) fee applies to consultations and procedures.
For GAP fee appointments: DVA Card Holders, Pensioner Concession Card Holders, Children under 16, Health Care Concession Card Holders and Seniors Card Holders are charged a discounted gap fee. When a Gap fee is applicable to your appointment, and you hold a valid Medicare Card, you will be eligible to receive the Medicare Rebate as a subsidy towards the cost of your consultation or procedure.
Will I know the cost of my appointment before I come in?
Our reception team will try to give you an accurate estimate about the likely costs of your appointment. Your doctor will confirm the cost of your appointment based on your health needs, appointment length or necessary procedures. We have tried our best to keep the gap payment as consistent as possible across all appointment types.
Please be advised that whilst reception can give you an idea of what your consultation fee may be, this may change during your consultation depending on the time spent and complexity of the consultation.
Medicare Rebates
Please note – Some procedures are not covered by Medicare. Any additional charges will be discussed prior to the consultation/procedure.
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Workers Compensation
For workers compensation or motor vehicle third party matters – We require your claim number to bill the relevant insurance companies.
Allied Health Professionals
For fees regarding Allied Health professionals, procedures and other treatments please enquire at reception or please call (02) 4647 1133.
Why do we charge the full fee and not just the gap amount?
Current legislation makes it illegal to charge a gap fee only. Please pay the full fee at the end of your consultation. If you are eligible for a Medicare rebate, the full rebate amount will be processed at the practice at the time of payment.
Telehealth – Video/phone consultations
Phone/video consultations booked into a GAP fee slot will incur an out of pocket fee. For telehealth appointments booked into bulk billing slots, there will be no gap fee.
You will be able to make payment over the phone with reception or we can send you a secure link via Medipass that will allow you to pay online. We can then submit your Medicare rebate claim online on your behalf, with the rebate deposited into your bank account within 2-3 business days.
Monday to Friday & Saturdays before 1:00pm
Standard Consultation Fees
From 1st November 2023 – The following appointments will be BULK BILLED:
- Chronic Disease Management Plans & Mental Health Care Plans
- DVA Card Holders & Centrelink Card Holders
- Children under 16 with a valid Medicare Card.
Gap fees now apply for all doctors from 5pm onwards (Monday to Friday) for patients 16 and over who do not hold a Centrelink concession card.
All Walk-In Patients – Attract the $30 gap fee Monday to Friday if the bulk billing eligibility criteria are not applicable.
Procedures will attract an out of pocket fee and fees may vary – Confirm cost with your doctor before/during your appointment.
| Appointment Type | Fee | Medicare Rebate | Out of Pocket (Gap Fee) |
|---|---|---|---|
| Short Consultation (Item 23: Less then 20 min) | $71.40 | $41.40 | $30.00 |
| Long Consultation (Item 36: 20min – 40 min) | $110.10 | $80.10 | $30.00 |
| Prolonged Consultation (Item 44: Over 40 min) | $148.00 | $118.00 | $30.00 |
| Mental Health Care Plan (Item 2715) (Applied for booked GAP Apps only) |
$130.20 | $100.20 | $30.00 |
| Telehealth Consult (9180) – Less than 6 min | $48.95 | $18.95 | $30.00 |
| Telehealth Consult (91891) – More than 6 min | $71.40 | $41.40 | $30.00 |
Concession Consultation Fees
Seniors Card Holders are charged a discounted gap fee of $20.
| Appointment Type | Fee | Medicare Rebate | Out of Pocket (Gap Fee) |
|---|---|---|---|
| Short Consultation (Item 23: Less then 20 min) | $61.40 | $41.40 | $20.00 |
| Long Consultation (Item 36: 20min – 40 min) | $100.10 | $80.10 | $20.00 |
| Prolonged Consultation (Item 44: Over 40 min) | $138.00 | $118.00 | $20.00 |
| Mental Health Care Plan (Item 2715) (Applied for booked GAP apps only) |
$120.20 | $100.20 | $20.00 |
| Telehealth Consultation (Senior Card) – Less than 6 min | $38.95 | $18.95 | $20.00 |
| Telehealth Consultation (Senior Card) – More than 6 min | $61.40 | $41.40 | $20.00 |
Saturday from 1:00pm, Sunday & Public Holidays – Concession Consultation Fees
WEEKENDS – From 1st November 2023 – The following plans and card holders will be BULK BILLED:
- Chronic Disease Management & Mental Health Care Plans
- DVA Card Holders & Centrelink Card Holders
- Children under 16 with a valid Medicare Card.
Seniors Card Holders are charged a discounted gap fee of $20.
All procedures will attract an out of pocket fee and fees may vary – Confirm cost with your doctor before/during your appointment.
Saturday from 1:00pm, Sunday & Public Holidays – Standard Consultation Fees
WEEKENDS – From 1st November 2023 – All consultations will attract a gap fee.
The following plans and card holders will be BULK BILLED:
- Chronic Disease Management Plans & Mental Health Care Plans
- DVA Card Holders & Centrelink Card Holders
- Children under 16 with a valid Medicare Card.
Seniors Card Holders are charged a discounted gap fee of $20.
Procedures will attract an out of pocket fee and fees may vary – Confirm cost with your doctor before/during your appointment.
| Appointment Type | Fee | Medicare Rebate | Out of Pocket (Gap Fee) |
|---|---|---|---|
| Short Consultation (Item 5020: Less then 20min) | $83.90 | $53.90 | $30.00 |
| Long Consultation (Item 5040: 20min – 40min) | $122.45 | $92.45 | $30.00 |
| Prolonged Consultation (Item 5060: Over 40min) | $159.65 | $129.65 | $30.00 |
| Telehealth Consultation – Less than 6 min (91890) | $48.95 | $18.95 | $30.00 |
| Telehealth Consultation – More than 6 min (91891) | $71.40 | $41.40 | $30.00 |
Fees & Medicare Rebates for Procedures
Gap fees for procedures apply – Please discuss fees with your doctor before scheduling an appointment. Gap fees for procedures and private billing may include, but not limited to:
- Biopsies and excisions
- Pre-employment medicals – Private billing as not covered by Medicare (please arrange pre-payment)
- Commercial driver’s licence forms – Private billing as not covered by Medicare (please arrange pre-payment).
Procedure Gap Fees – Weekdays & Saturday till 1:00pm
Fees from 1st November 2023 – See below:
| Procedure | Fee | Medicare Rebate | Out of Pocket (Gap Fee) |
|---|---|---|---|
| IUD (Mirena) Insertion (35503) | $165.05 | $75.05 | $90.25 |
| IUD (Mirena) Removal (Standard 23)
IUD (Mirena) Removal (Standard 36) |
$71.40 $110.10 |
$41.40
$80.10 |
$$30.00
$30.00 |
| Implanon Removal & Insertion (Billed together) 30062 14206 |
$140.10 |
$90.10 | $50.00 |
| Implanon Insertion (14206) | $53.35 | $33.35 | $20.00 |
| Implanon Removal (30062) | $96.85 | $56.85 | $40.00 |
| Iron Infusion (36) | $130.10 | $81.10 | $50.00 |
| Skin Biopsies (30071) | $78.90 | $48.90 | $30.00 |
| Skin Lesion Excisions (Item no. varies) | $80 – $300 | Varies | $40.00 |
| Wound Care (23) | $61.40 | $41.40 | $20.00 |
| Wound Care (36) | $100.10 | $80.10 | $20.00 |
Procedure Gap Fees – Saturday from 1:00pm, Sundays & Public Holidays
Fees from 1st November 2023 – See below:
| Procedure | Fee | Medicare Rebate | Out of Pocket (Gap Fee) |
|---|---|---|---|
| IUD (Mirena) Insertion (35503) | $165.05 | $75.05 | $90.25 |
| IUD (Mirena) Removal (5020)
IUD (Mirena) Removal (5040) |
$83.90 $122.45 |
$53.90
$92.45 |
$30.00
$30.00 |
| Implanon Removal & Insertion (Billed together) 30062 14206 |
$140.10 |
$90.10 | $50.00 |
| Implanon Insertion (14206) | $53.35 | $33.35 | $20.00 |
| Implanon Removal (30062) | $96.85 | $56.85 | $40.00 |
| Iron Infusion | $142.45 | $92.45 | $50.00 |
| Skin Biopsies (30071) | $79.90 | $48.90 | $30.00 |
| Skin Lesion Excisions (Item no. varies) | $80 – $300 | Varies | $40.00 |
| Wound Care (5020) | $73.90 | $53.90 | $20.00 |
| Wound Care (5040) | $112.45 | $92.45 | $20.00 |
Frequently Asked Questions & Policies
The Royal Australian College of General Practitioners.
