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Practice Policies
Find out more about our practice policies below:
If you, a friend or family member require an interpreter for your consultation, please let us know when you book your appointment – Call the practice on on (02) 4637 1133.
After Hours: If you require non-urgent medical assistance please call the Sydney Medical Co-Op Service (02) 8724 6300.
In an emergency call “000“
We take your feedback, concerns, suggestions and complaints very seriously. If you have an issue or concern regarding any aspect of our services, please feel free to contact your Doctor or our Practice Manager on (02) 4637 1133
If you feel the need to discuss the matter outside the practice, you may contact NSW Health Care Complaints Commission on (02) 9219 7444 or 1800 043 159.
Our general email inbox is monitored by reception during practice opening hours and is not monitored outside those hours. We aim to respond to non-urgent administrative enquiries within two business days. Email is not suitable for urgent medical concerns or emergencies. Call 000 for a medical emergency or telephone the practice if your enquiry requires prompt attention.
Appointments, prescriptions, certificates, referrals, health information and requests for clinical advice require a consultation and should be made by telephone or through our online booking system. Reception staff cannot provide test results, interpret clinical information or give treatment advice.
Electronic communication carries privacy and security risks. We verify identity before releasing patient information and may use password-protected or secure delivery methods. Patient-specific emails and actions taken may be added to the patient’s health record.
Due to confidentiality reasons – Phone calls from patients are generally not taken by the doctors during a consult due to confidentiality reasons.
Where appropriate you may leave a phone message for your doctor and they will make every effort to return your call within 24 hours.
If the matter is urgent, the doctor will take the call. In an emergency call “000”.
If the matter is time sensitive, please call our front office team during opening hours on (02) 4637 1133
The Health Information we collect may be collected by a number of different methods, and may include, but not limited to: medical test results, notes from consultations, Medicare details, data collected from observations and conversations with you, and details obtained from other health care providers (e.g. specialist correspondence).
View Health Information Collection Policy (PDF 140kB).
If you have any questions please contact the practice on (02) 4637 1133
Walk-In Appointments – Walk-ins are allocated to the first available doctor. These appointments are intended for urgent, same-day concerns only. To help our doctors run on time and to ensure you get appropriate time with your GP, we strongly encourage booking an appointment whenever possible.
If you have any questions please contact the practice on (02) 4637 1133
Results will not be given out over the phone – Why?
For purposes of privacy, accuracy and confidentiality as well as medico-legal reasons, pathology and imaging results will NOT be given over the phone nor be given to any third party unless prior arrangements have been made between you and your doctor.
Please book to see your doctor or the next available doctor to discuss them.
If you have any questions please contact the practice on (02) 4637 1133
We generally do not do home visits, however this can be discussed and booked if appropriate at a cost of $250 per home visit.
We will organise home visits on a case by case basis in special circumstances. We encourage patients to attend the clinic where we can access our full range of equipment so we can provide the best medical care and advice.
If you have any questions please contact the practice on (02) 4637 1133
Our privacy policy provides information to you on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties to help provide you with the best healthcare possible.
View Privacy Policy (PDF 280kB).
If you have any questions please contact the practice on (02) 4637 1133
Proud members of The Royal Australian College of General Practitioners.
